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Planning Your Special Event

Room Reservations:

Whether the event is to take place on or off campus, the location needs to be reserved before we deliver. Tables, chairs and other equipment need to be arranged with the appropriate offices and should include room setup instructions and tables for food items.

Catering Setup Time for Events:

When reserving your time please allow three (3) hours for setup and two (2) hours for clean up time for most events. Larger event may require additional time.

Contact the Catering Department for Special and Late Requests:

Plan on placing your order at least ten (10) days before the event. Orders can be placed on line** 24 hours a day, or by calling the Catering Office at 336-334-7409 Monday through Friday from 9:00 a.m. - 4:00 p.m.

**Events with less than three (3) business days notice MUST call the catering office to book the order. These orders will be assessed a 25% late fee.

Cancellations:

All Cancellations and / or changes to the menu must be confirmed at least three (3) days prior to the event. Any cancellations with in three (3) business days of the event date will result in a 50% cancellation fee.

Guarantee Counts:

All changes to the guest count must be confirmed at least three (3) days prior to the event. If a final count is not received three (3) days prior to the event, we will prepare for the estimated number and charge accordingly. Final billing will be based on the greater of the guarantee guest count or actual attendance.

Minimum Charge:

There is a minimum charge of $25.00 for Beverage orders and $50.00 for food orders, exclusive of fees.

Food Removal Policy:

For health and safety reasons, no food may be removed during or after the function.

Additional Administrative Fees:

Additional Administrative Fees may apply for special requests. Please refer to your approved contract for all applicable charges.

China Service:

All orders are set up with disposable service. A more formal Ivory Image Ware or china are available for an additional charge.

Service Staff:

To insure that your event is a success, catering staff is provided for all served meals and buffets during the first two (2) hours of service. If your event last longer than two (2) hours, a fee of $18.00 per hour will be charged for each attendant.

Extra Linen:

As a standard we provide table cloths and table skirting for all food and beverage tables, and complimentary tablecloths for guest tables. Additional charges apply for registration tables, head tables, gift tables, name tag tables and other non food related tables.

Menu Changes:

All changes to the menu must be confirmed at least three (3) days prior to the event.

Floral:

We will be happy to order, receive and handle specific floral and decorative requests for an additional fee based on your specific needs.

Billing and Payment:

All events must have a secured payment before they occur. Purchase Orders, College Funds, University P-Card and Credit Cards are all valid forms of payment.

Confirmation of Details:

Please review your final confirmation carefully. We are not responsible for errors once you confirm the final contract.Catering Equipment LossAs the host of the Catering event, you are responsible for the equipment we have provided for the service of your event. Any missing or damaged equipment or supplies will be charged to your account at replacement cost. Thank you!

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